Customer complaining behaviour – its effects on companies’ evolution
نویسندگان
چکیده
منابع مشابه
Creating Customer-Oriented Companies
If you had invested in an index mutual fund pegged to the Standard & Poors 500 at the beginning of 1990, you’d have done very well. But if you had invested in a fund consisting of companies that excel at customer management, your investment would have outperformed the Standard & Poors 500 by 300 percent! The lesson is clear: companies that actively manage and nurture their customer relationship...
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ژورنال
عنوان ژورنال: STUDIES AND SCIENTIFIC RESEARCHES. ECONOMICS EDITION
سال: 2010
ISSN: 2344-1321,2066-561X
DOI: 10.29358/sceco.v0i15.162